FAQs

What is Sound of Heaven?

Sound of Heaven is an online store offering top-tier gear for churches, musicians, producers, and engineers. We provide high-quality instruments, recording equipment, live sound gear, and more—all with competitive pricing and excellent customer service.

Do you have a physical store?

We are an online-only store, which allows us to provide the best prices by shipping products directly from manufacturers and distributors.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods at checkout. If you are purchasing on behalf of a church or house of worship, we also accept wire transfers and checks when working directly with us. Contact us for details on setting up a payment arrangement.

Can I place a bulk order for my church or studio?

Yes! We offer special pricing and quotes for churches, studios, and bulk purchases. Contact us for a custom quote.

How long does shipping take?

Since we source products directly from manufacturers, most orders take 3-10 days to process before shipping. Delivery times depend on your location and the shipping method selected at checkout.

Do you offer free shipping?

We may offer free shipping on select items or orders over a certain amount. Feel free to contact us in any situation to see how we can accomadate the cost for shipping.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

What if my order is backordered?

If an item is on backorder, we will contact you with an estimated availability date. You can choose to wait or switch to a similar item.

What is your return policy?

We accept returns within 7 days of delivery on most unused and unopened items. Some exclusions apply, such as software, custom orders, and clearance items. See our full return policy for details.

Do you offer warranties on your products?

All products come with the manufacturer’s warranty.

How can I contact customer service?

You can reach us via:

📧 Email: info@soundofheaven.com

📞 Phone: 833-813-4483

📅 Hours: Monday - Friday, 9 AM - 6 PM (EST)

Can I get expert advice before purchasing?

Absolutely! We specialize in helping churches and musicians find the right gear. Contact us for recommendations tailored to your needs.

Do you offer warranties on your products?

All products come with the manufacturer’s warranty.

Questions or comments? Get in touch and we'll be happy to help.